Also from Trevan
TrevanAI
An AI assistant for you and your Telegram groups — chat, voice and web search in 16 languages, with a separate agent per group. Free to try, then from $2.99 a month.
Customers message a bot with your name on it. Tickets land in your team's Telegram group. Reply to the message — the customer gets your answer. Nothing new to install, nothing new to learn.
No server, no dashboard, no onboarding call.
Ask Telegram's BotFather for a bot, give it your business name and logo, and copy the token. This is the same bot your customers will see.
Paste the token into Trevan Ticket and choose the Telegram group your team already uses. Tickets will arrive there.
A customer writes in. The ticket appears in your group. Someone replies to that message — and the customer receives the answer from your bot.
Support software usually asks your team to move somewhere else. This doesn't.
Customers see your business, not ours. Your username, your avatar, your welcome message. Nothing on the customer's side says Trevan.
No separate inbox to remember to check. Tickets appear where your team already talks, and anyone with access can pick one up.
The customer sees the bot in their own Telegram language. Your staff group stays in the language you picked. Sixteen supported, right-to-left included.
Every plan. No per-seat pricing, no per-conversation metering, no bill that grows because you had a busy month.
Your bot gets its own isolated instance, started automatically. There's no server to rent, no deployment step, and no configuration file.
Telegram Stars, or USDC and USDT on Monad, BNB Chain, Base and Solana. Crypto payments verify themselves — no invoice to chase.
Every option includes everything. Longer terms simply cost less per month.
For comparison, a single agent seat on a traditional helpdesk typically runs several hundred dollars a year.
No. They already have Telegram, and they message your bot the same way they message anyone else. There's no account to create and no app to download.
Those are far more capable products, and if you need automations, SLAs and detailed reporting they're the right choice. What they ask in return is that your team works inside a separate dashboard. If your team already lives in Telegram, that's a real cost — and for a lot of small businesses the extra features go unused. Trevan Ticket covers the basics where your team already is, for $39 a year.
Every ticket arrives as a message in your group, and replies are threaded to it. So whoever replied is visible to everyone, the same way any Telegram conversation is. There's no separate assignment system.
The conversations stay in your Telegram group — they're your messages, in your group, and we don't take them away. What stops is the bot forwarding new tickets.
Sixteen: English, Persian, Arabic, Turkish, Russian, German, Chinese, Hebrew, Spanish, French, Portuguese, Hindi, Japanese, Korean, Italian and Ukrainian. Customers see their own Telegram language automatically; your staff group uses whichever one you choose.
Each business runs on its own isolated bot instance. Messages pass through in order to be delivered to your group, and they aren't shared with other customers or used to train anything.
An AI assistant for you and your Telegram groups — chat, voice and web search in 16 languages, with a separate agent per group. Free to try, then from $2.99 a month.
Set it up, send yourself a test message, and see the ticket land.
Open Trevan Ticket →